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General Information and First-Time
Installation
There are two types of Timer Pro Licenses -
Evaluation
and Purchased.
When you purchase and install Timer Pro Professional you are required to
enter a client code. You will find this code in the email
with the download instructions. Once you have installed the
program you must start the Video Time Study program once to
generate your license file.
The license file is named TPROLIC.TXT and will be located in the
timerpalm folder on your C drive.
This file is unique to each specific PC and can not be
copied from one PC to another.
To register your license you must email the TPROLIC.TXT file
to tech@acsco.com. It is
recommended that you first ZIP the file since occasionally some email clients append characters to
the txt file which corrupts it.
Your license file will be returned to you within 1 business day - if
you require faster turnaround please also call us to advise
us. 303-220-0130.
When you receive the returned file it may be in a
ZIPPED format. If so please unzip but DO NOT OPEN the
TPROLIC.TXT file. Simply copy the returned TPROLIC.TXT over the
existing one in the timerpalm folder on your C drive.
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Check
the License Expiration Date
To check the expiration date of your license open
the Video Time Study program. Choose the TOOLBOX menu
option. On the left side above the How To Videos button is
the expiration information.
Please send your TPROLIC.TXT file prior to the expiration
date for renewal to avoid any lapse in service. |
Evaluation
License
The standard evaluation period is 15 days. Requests to
extend the evaluation period can be made. If accepted, you
must email your TPROLIC.TXT to us to process the extension.
When you receive the returned file it may also be in a
ZIPPED format - if so please unzip but DO NOT OPEN the
TPROLIC.TXT file.
Simply copy the returned file over the existing one in the
timerpalm folder on your C drive.
Purchasing After Installing a Evaluation Version
If you have installed an evaluation version and subsequently
purchase a full license, you must DELETE the TPROLIC.TXT
file before you install the full version. A new TPROLIC.TXT
file must be created with your client code. Email this file
for registration.
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Upgrading Versions and Licensing
It is only necessary to reregister the PC if you receive a
message to do so when you start the program. If you download
and update the system and you DO NOT receive a message to
register when you start the program you do not have to
re-register your license.
If you do not have the most current license format you may
be asked to upgrade it. First check your
current Timer Pro Professional version by starting Timer
Pro. The version will be displayed at the bottom of the left
side of the screen. If it is Version 8.0 or higher go to
Solution 1.
If the Version is earlier than 8.0 you will need to download
a new version. Email your request for the download link to
tech@acsco.com
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Annual Renewal
Licenses are registered for a period of approximately 1 year
and must be renewed. Refer to the section on Checking the
Expiration Date above.
Annual maintenance is included
for the first year with the purchase of Timer Pro
Professional licenses. The license that was attached in PDF
format to the purchase email (which provided your download
instructions) indicates your maintenance period
and the first renewal date.
Please note that this date is the purchase date and is not
affected by the day you install or register the product.
Approximately one month prior to the renewal date, the main
contact person for us in your organization will receive via
email the maintenance invoice for the coming year.
If you elect not to continue on the maintenance
for program you will be responsible for maintaining a backup
copy of the installation program should you need to
reinstall for any reason.
You have the option within the first
two years to reactivate the support program for any and all
inactive licenses.
To do so we will ask that you remit all outstanding
maintenance fees. The annual maintenance renewal date will
remain the same regardless of where in the annual cycle
these payment are made.
After this two year period, if you want to reactivate your
licenses you must purchase the product again for the
prevailing price.
If you are using less that your original purchase you may
elect to maintain only the needed licenses at the renewal
time but the policy outlined above is in effect should you
elect to bring those non-renewed licenses back into use.
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Removing / Moving a License to a New PC
If you need to remove a license from a PC (typically to move
it to a new PC) you may
do so by running the UNINSTALLER.EXE. If the file is
not located in the
timerplam folder on your C drive you may
Download the UNINSTALLER.EXE here
Once you run the Uninstaller the system will be inactive
but all your data will be preserved. The TPROLIC.TXT file will
be modified to indicate that the license is no longer
active.
Removing Only:
Email this TPROLIC.TXT to
tech@acsco.com. We will mark this PC as deactivated and
release the license
Moving the License:
Email this TPROLIC.TXT to
tech@acsco.com. We will mark this PC as deactivated and
release the license. Then follow the standard installation process on the new PC
including sending the TPROLIC.TXT from the new machine to
tech@acsco.com. If you
need a new download link to do so please let us know in the
email you send which includes the deactivated TPROLIC.TXT.
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Reformatted PC
If you have modified any of your hardware components including reformatting your PC, your license will have to be
updated. Please follow the steps for
Solution 1 and advise us of the computer name prior to
the changes so that we can update the correct PC.
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Recreating the TPROLIC.TXT file
If your TPROLIC.TXT file becomes corrupt or has been
replaced by a TPROLIC.TXT file from another computer in
error, delete the existing file, start the Video Time Study
program once and it will be recreated. Check that the date
is the current date and send the file to
tech@acsco.com for
processing. |
Error Messages
Licensing Errors
| Error Code |
Details |
Solution |
| 1 |
The TPROLIC.TXT file does not match this
computer's details (perhaps because it was copied
from another PC or this PC was reformatted) |
1 |
| 3 |
Invalid Client Code |
4 |
| 7 |
Invalid Client Code |
4 |
| 19 |
License Expires in less than 1 day -
register now |
2 |
| 59 |
1) Your license file was damaged during email transit
or
2) Your license file is in a discontinued format |
1 4 |
| 75 |
1) You did not install with Admin rights - all
files were not installed
2) System is trying to access a drive that is no
longer valid |
5 6 |
| 76 |
1) System is trying to access a drive that is no
longer valid 2) License has expired - see Annual Renewal for
details why
3) Have not received a return registration file |
6 2
3 |
Other
Installation Errors
| Error Message |
Solution |
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This application requires AppForge Booster 4.0
or higher. |
Insure Timer
Pro is not open and running on the PDA.
Next run timerproppcinstall.exe which
will be found in the timerpalm
folder on your c: drive.
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Windows CE services not installed. |
You have left the default check box to install
to a PDA but the PDA is either not attached or
has not been installed. Exit the Timer Pro
installation and make the necessary changes. If
you are not using a PDA and therefore do not
want to install to it, remove the default check
in the Download to PDA box. |
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Solutions
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Solution |
Details |
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1 |
Delete the TPROLIC.TXT file and
start the Video Time Study program once to create
it. Zip and send the TPROLIC.ZIP file to
tech@acsco.com |
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2 |
Zip and send the TPROLIC.ZIP file to
tech@acsco.com |
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3 |
Check your spam filter to locate the
returned email and follow the instructions. |
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4 |
Call Tech Support at 303-220-0130 |
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5 |
Call your internal tech support for
installation assistance |
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6 |
Delete the excel.pth file located in
the timerpalm folder in the C drive |
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Unicode Error
If you are on the maintenance program and are entitled to
download the latest version please send an email to
tech@acsco.com
requesting the download details.
If you are not on the maintenance program:
1. Go to the C:\TimerPalm and locate the file
TPFileCab.exe - rename this file to TPFilecab1.exe.
(This is the file causing the Unicode error message)
2. Download
TPFILECAB.ZIP and unzip the contents (TPFilecab.exx)
into the C:\TimerPalm folder. (Note - the .exx
extension is to help us get through firewalls to block
.exe files.)
3. Go to the C:\TimerPalm and locate the file
TPFileCab.exx - rename this file to TPFilecab.exe.
The program will now work as expected without the
Unicode message.
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Running on Vista / Windows 7
Turn off the Access
Control Feature
To install Timer Pro Professional on a Windows Vista
or Windows 7 operating system, you must turn off the User Access
Control feature. Please download the
Instruction Document for
full details.
Clients Who are Using a PDA
These operating systems also does not use Active Sync. So if you are using
Timer Pro Professional with a PDA you must replace Active
Sync on your PC with a new product from Microsoft called
Windows Mobile Device Center. You need to download it and
install it on your PC.
http://www.microsoft.com/windowsmobile/devicecenter.mspx
Once done, you will be able to communicate between the PDA
and PC.
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